Last updated: December 20, 2023
This Refund and Revision Policy is applicable to LawBirdies’ website customers in relation to the Products they receive from Us.
Each capitalized term specified below carries the same definition as provided in LawBirdie’s Terms and Conditions unless stated otherwise.
Free Revision Guarantee
At LawBirdie, we strive to deliver high-quality assistance within the set deadline. If the completed order does not meet your specifications, we agree to revise it. You are entitled to free revision requests, subject to the following conditions.
- Instructions: If your revision instructions do not contradict the initial instructions provided, we will instruct our Expert to make the necessary changes. If our Quality Assurance Department determines that the initial instructions of your order have been fulfilled, the revision request will be declined.
- Submission: The revision request can be submitted through the Customer Admin Panel or email. Please review your completed order after receiving it. If a revision is required after the order has been approved, please contact our Customer Support Representative and provide detailed revision instructions and a suitable timeframe. If an appropriate timeframe is not available, a revision will not be possible.
- Deadline: A revision can be requested at any time within 14 days of order delivery.
If your revision instructions meet all the provisions mentioned above, you can request as many free revisions for your order as needed. Please note that you can include as many revision instructions as necessary when sending your order back for revision.
If your revision request does not comply with the provisions above, a new order must be created. In this order, please specify in detail the changes or updates required for your order.
If we do not hear from you within these 14 days, we will assume that you are satisfied with the work and are no longer eligible for a free revision.
Refund Policy
At LawBirdie, we offer a few options for requesting a refund of the payment made for an order. The refund will only be issued to the original payment source. To be eligible for a refund, you must strictly adhere to the rules outlined below. Regardless of when you cancel your order and request a refund, the following types of refunds are available before the Paper is delivered to you and approved:
- 100% refund:
- A payment mistake occurred, such as payment for identical orders or a double payment for the same order. Please report such occurrences to our Support Team immediately. A full refund will only be possible if the Expert has not started working on the order yet.
- No acceptable Expert was found for your order. In this case, our support team will contact you directly and initiate a refund.
- You detected plagiarism and provided us with sufficient proof of it. The use of standard expressions and similarity in references cannot be regarded as a case of plagiarism.
- An 80% refund is available if:
- You decided to cancel the order before we assigned an Expert to work on it.
- A 40% refund is available if:
- You decided to cancel the order after we assigned the Expert, and they started working on the order. In such cases, we need to compensate the Expert for the work done.
- A floating refund rate will be applicable if:
- In case your order is delayed in delivery, the price will be recalculated to include the new deadline, and the price difference between the set and final deadline will be refunded.
Initiating the refund procedure means that you must promptly cease any rights specified in our Terms and Conditions.
The following are not applicable for a refund:
- You paid for the order from your accumulated Balance.
- Cases where the Quality Assurance department confirms that the initial instructions of the order have been fulfilled.
- Cases where you do not adhere to the Terms of Use of our Website.
- Discounts and optional services.
By utilizing our service, you acknowledge the requirement to provide us with clear instructions and ensure the accuracy of all details. If you wish to request a refund, kindly do so within 7 days of receiving the product.
To initiate a refund request, please submit your request in writing via email or through the Customer Admin Panel. Regrettably, we will be unable to consider refund requests beyond the 7-day period.
In the event of delayed delivery, the price will be adjusted based on the revised deadline. The price difference between the original and final deadlines will be refunded to you. It is important to note that we cannot be held responsible for circumstances beyond our control and refund claims beyond this scope will not be entertained.
Contact Us
If you have any questions regarding our Refund and Revision Policy, please reach out to us via email at [email protected] or submit your request using our Contact Us page.